Privacy Policy

Welcome to the Privacy Policy for SERVES BY L.A.

This policy outlines the terms and conditions regarding the collection, use, and sharing of your personal information when you visit or make a purchase on www.servesbyla.com (the "Site"). 

When we refer to “Personal Information” in this Privacy Policy, we are encompassing both Device Information and Order Information.

SECTION I - INFORMATION

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

SECTION II - DATA COLLECTION 

We employ various technologies to collect Device Information:

• Cookies: These are data files placed on your device, often containing an anonymous unique identifier. Visit All About Cookies for more information on cookies and how to disable them.
• Log files: These track actions on the Site, recording data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Web beacons, tags, and pixels: These electronic files record details about your Site browsing behavior.

Additionally, when you make a purchase or attempt to do so through the Site, we gather certain information including your name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number. This information is referred to as “Order Information”.

SECTION III - INFORMATION USAGE

We primarily use the Order Information collected to:

• Fulfill orders placed through the Site, which includes processing payment details, arranging shipping, and issuing invoices and order confirmations.
• Communicate effectively with you.
• Screen orders for potential risk or fraud.
• Provide you with relevant information or advertisements based on your preferences.

The Device Information we gather helps us screen for potential risks and fraud, particularly using your IP address. Moreover, it aids in enhancing and optimizing our Site, such as by generating analytics on how customers navigate and engage with the Site, and evaluating the effectiveness of our marketing and advertising initiatives.

SECTION IV - SHARING PERSONAL INFORMATION

We share your Personal Information with third parties to facilitate the use of your Personal Information as described above. For instance:

• We use Shopify to power our online store. You can learn more about how Shopify handles your Personal Information here.
• We employ Google Analytics to gain insights into how our customers utilize the Site. More information about how Google uses your Personal Information can be found here. You can opt-out of Google Analytics here.

Additionally, we may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information that we receive, or to protect our rights.

SECTION V - BEHAVIOURAL ADVERTISING

As outlined above, we use your Personal Information to deliver targeted advertisements or marketing communications that we believe may interest you. For more details on how targeted advertising functions, you can visit the Network Advertising Initiative’s (“NAI”) educational page at Network Advertising Initiative.

You can opt out of targeted advertising by using the following links:

• Facebook
• Google
• Bing

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at aboutads.info.

SECTION VI - DO NOT TRACK

Please be aware that we do not change our Site’s data collection and usage practices when we receive a Do Not Track signal from your browser.

SECTION VII - USER RIGHTS

If you are a resident of the European Economic Area (EEA), you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information provided below.

Additionally, if you are an EEA resident, we process your information to fulfill contracts we might have with you (for example, when you make a purchase through the Site), or otherwise to pursue our legitimate business interests as described in this Privacy Policy. Please note that your information may be transferred outside of the EEA, including to Canada and the United States. We ensure appropriate safeguards are in place for such transfers.

SECTION VII - DATA RETENTION

When you place an order through the Site, we will retain your Order Information for our records unless and until you request us to delete this information. Specific retention periods may apply depending on legal requirements and operational needs.

SECTION IX - TERMS OF SERVICE

For a comprehensive understanding of your rights and obligations when purchasing from SERVES BY L.A., please refer to our Terms of Service. By placing an order on www.servesbyla.com, you acknowledge and agree to the terms outlined therein.

SECTION VIII - POLICY UPDATES

We may periodically update this Shipping Policy to reflect changes in our shipping practices or for other operational, legal, or regulatory reasons. Please check this policy regularly for any updates.

SECTION IX - CONTACT INFORMATION

If you have any questions about our Shipping Policy, please contact us via email at servingyou@servesbyla.com.

This Privacy Policy was last updated on the 16th of June, 2024.